Privacy Policy
At Coos and Kisses, your privacy is a priority. This policy explains how we collect, use, and protect your information when you visit our e-commerce website. By using our services, you agree to the terms outlined here. We collect personal information such as your name, email, phone number, shipping and billing addresses, and payment details when you place an order or create an account. Additionally, we gather non-personal data like your IP address, browser type, and usage patterns through cookies and similar technologies to improve your experience. We implement strict security measures to safeguard your data against unauthorized access. However, no online system is entirely secure; we urge you to take precautions.Your information is used to process and fulfill orders, communicate updates, personalize your shopping experience, and enhance our website’s functionality. We may share your details with trusted third-party service providers for payment processing, shipping, and analytics. Your data is never sold or rented.
1. Information We Collect
- Personal Information: Name, email address, phone number, shipping and billing addresses, payment details, and account login credentials when you create an account or place an order.
- Non-Personal Information: Data such as your IP address, browser type, device information, and browsing behavior collected through cookies and other tracking technologies.
- Transactional Information: Purchase history, payment methods, and order details to process and track your orders.
2. How We Use Your Information
- Process and fulfill your orders, including payment processing and shipping.
- Communicate with you about your orders, updates, promotions, and offers.
- Personalize your shopping experience by recommending products and tailoring our content.
- Improve our website’s functionality and customer service.
- Ensure compliance with legal requirements and protect against fraud or unauthorized activities.
3. Sharing of Information
- Service Providers: With trusted third-party vendors who assist in payment processing, shipping, marketing, and website analytics. These providers are obligated to keep your information secure.
Legal Obligations: If required by law or comply with legal proceedings, we may disclose your information to relevant authorities.
Returns Policy
1. Unboxing Video Requirement
An unboxing video is mandatory for all exchange or return requests. Please ensure you record the entire unboxing process to avoid any discrepancies.
2. Conditions for Exchange/Replacement
Exchange or replacement requests will be accepted only if the product has manufacturing defects, damages, or if you received the wrong item. Items for exchange must be unwashed, unused, and have all original tags attached.
3. Timeframe for Requests
You must initiate an exchange or replacement request within 24 hours of receiving your order. Contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the
issue promptly.
4. Quality Check for Exchanges
All items returned for exchange will undergo a quality check to confirm they are unused, unwashed, and have their original tags intact. Exchanges will be processed only after passing this inspection. If the dresses are found to be used or washed, they will be returned to the customer and the customer will be responsible for the delivery fee.
5. Sale Items
We do not accept returns or exchanges for sale or clearance items.
6. Complete Item Returns Only
We only accept returns of complete items. Sets, multi-packs, and combos cannot be partially returned.
7. How to Initiate a Return/Replacement Request
To initiate a return or replacement, contact our customer support team via WhatsApp at 8072003033 or email at customercarecoosandkisses@gmail.com within 24 hours of receiving your order.
8. Tracking Returns
We will initiate the return within 1 working day once we received the Product. You can track the status of your return through the ‘Return Status Tracking’ page on your account dashboard.
9. For Size Issues
Please review the size chart provided for each product before placing your order. We do not offer refunds or exchanges for size issues. However, if you encounter any size-related problems (not matching with respect to the size chart), please notify us within 24 hours of delivery. You may return the product to our address, and we will send a replacement once the original item is received in good condition along with an unboxing video.
10. International Orders
We do not accept returns or replacements for international orders. Customs duties for international shipping are the responsibility of the customer
11. Colour Variations
While we strive to offer products as shown in images, slight variations in fabric colour may occur due to lighting or display differences.
Categories
- Muslin cap, mittens, booties set
- Muslin wash clothes
- Muslin swaddle
- Muslin hooded blanket
- Muslin burp cloth-
- Muslin knot jabla
- Muslin jabla
- Muslin nappy
- Muslin hooded towel
- Muslin hooded towel
Quick Links
Categories
- Muslin cap, mittens, booties set
- Muslin wash clothes
- Muslin swaddle
- Muslin hooded blanket
- Muslin burp cloth-
- Muslin knot jabla
- Muslin jabla
- Muslin nappy
- Muslin hooded towel
- Muslin hooded towel